The Planning Inspectorate- Wales

Frequently Asked Questions

The Role of the Planning Inspectorate

What are the responsibilities of my Local Planning Authority (LPA), and not the Planning Inspectorate?
Can the Planning Inspectorate intervene in Local Planning matters?

How and Who do I contact at the Planning Inspectorate

How can I contact the Planning Inspectorate?
How do I comment on planning policy issues?
How can I make a complaint?
How can I comment on the work the Inspectorate has completed?

Planning Appeal Information

My appeal is proceeding by the planning appeals written representations method. How long can I expect to wait before the Inspector visits the appeal site?
My appeal is proceeding by the planning appeals hearing method. How long can I expect to wait for a date for the hearing?
My appeal is proceeding by the planning appeals inquiry method. How long can I expect to wait for a date for the inquiry?
Are appeal decisions published on the web site?
If I am unhappy with the decision of my Local Planning Authority (LPA), what can I do?
Are there rules governing Conduct of Inquiries?
Is there an Inspector Code of Conduct?

The Planning Inspectorate’s Welsh Language Scheme

What are the Inspectorate’s responsibilities as set out in their Welsh Language Scheme?
If documents (such as letters from interested parties etc.) are submitted in Welsh, will they be translated?
Can I request copies of translated documents

Website Questions

Are appeal decisions published on the web site?
Are Technical Advice Notes (TAN's) available from the Planning Inspectorate web site?
Does The Planning Inspectorate publish the Statistical and Annual Reports on its web site?

The Role of the Planning Inspectorate

What are the responsibilities of my Local Planning Authority (LPA), and not the Planning Inspectorate?

If you are not sure whether you need planning permission to do something, such as convert your loft or put up a large garden shed, you should ask your council. The Planning Inspectorate can only become involved if an appeal is made.

Once an appeal decision has been allowed responsibility for it goes back to the local council. If you think something that was allowed on appeal is not being built properly, or that the conditions attached by the Inspector are being ignored, then you should direct these complaints to your local council. There is nothing the Inspectorate can do in these cases.

Your local council will almost certainly have a website, and links to all the council websites can be found by using the "identify your local authority" link.

Can the Planning Inspectorate intervene in local planning matters?

The Inspectorate cannot involve itself in local planning issues. We will only become involved in the event of an appeal. If you are concerned that your local council are going to grant (or have granted) a permission for something you are opposed to, you should take the matter up with them. Very occasionally it may be possible to get the National Assembly for Wales or the Secretary of State to intervene. These questions should be directed to Planning Division for the National Assembly for Wales. However, they will only consider intervention if the development is likely to raise major, regional or national implications.

How and Who do I contact at the Planning Inspectorate

How can I contact the Planning Inspectorate?

If you have an appeal under consideration you should already know a specific contact name and number, they are shown on our letters. If you do not have an appeal with us and you require more general information or help then then please contact:

The Planning Inspectorate
Crown Buildings
Cathays Park
Cardiff
CF10 3NQ

Telephone: 029 2082 3866
Fax: 029 2082 5150

Email: wales@planning-inspectorate.gsi.gov.uk

If you query is to do with appeals in England then please contact our new Customer Support Unit and Customer Support Line service. This service provides you with a single point of contact to access all our services in England.

The Planning Inspectorate
Customer Support Unit
Room 3/15 Eagle Wing
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN

Telephone: 0117 372 6372
Fax: 0117 372 8782

Email: enquiries@planning-inspectorate.gsi.gov.uk

How can I make a complaint?

See Dealing with Complaints for further information.

How do I comment on planning policy issues?

The Inspectorate is responsible for operating within the policies set down by government. If you have a question about a policy itself, such as whether more houses should be built on brownfield sites, or whether policies are sustainable or not, it is better to contact the National Assembly for Wales.

How can I comment on the work the Inspectorate has completed?

If you have raised a matter with us, and are not happy with the response, and feel you have exhausted the avenues of complaint open to you, you can take your issue to the Public Services Ombudsman for Wales.

The Ombudsman can look into complaints and require the Inspectorate to make redress if he adjudges our error has led you to unnecessary expense. The Ombudsman cannot however intervene in a planning decision, nor require it to be reconsidered in any way.

Planning Appeal Information

My appeal is proceeding by the planning appeals written representations method. How long can I expect to wait before the Inspector visits the appeal site?

Our aim is for the site visit to take place within 10 weeks of the date when we give written notice to the appellant and the local planning authority that we have received all the documents required.

My appeal is proceeding by the planning appeals hearing method. How long can I expect to wait for a date for the hearing?

Our aim is for the hearing to take place within 10 weeks of the date when we give written notice to the appellant and the local planning authority that we have received all the documents required.

My appeal is proceeding by the planning appeals inquiry method. How long can I expect to wait for a date for the inquiry?

Our aim is for the inquiry to take place within 14 weeks of the date when we give written notice to the appellant and the local planning authority that we have received all the documents required.

Are appeal decisions published on the site?

Planning appeal decisions are not being published on the site.

If I am unhappy with the decision of my Local Planning Authority (LPA), what can I do?

Sometimes, having complained to your council about a development which you think is not operating within the conditions set down on the permission, or which does not need permission at all, the council will decide not to do anything. Again, this is entirely a matter for the council. The Inspectorate cannot operate as a policeman for the planning system. However, if you are not happy with your council, and you have brought this to their attention, and they have done nothing, you can complain to the Public Services Ombudsman for Wales.

Are there rules governing Conduct of Inquiries?

Yes, the Conduct of Inquiries information is available

Is there an Inspector Code of Conduct?

Yes, The Inspector Code of Conduct is available as well as the below guidelines.

Conflicts of Interest

The need for Inspectors to act in a fair, open and impartial manner is, of course, of paramount importance to the integrity of the appeals process. Every appeal is dealt with on its own merits and Inspectors must not take on any work in which they have a financial or personal interest that may cause them to be biased. In addition Inspectors should not take on any casework, including development plan work in which a fair-minded person, knowing the background , would consider there was a real possibility of bias. The following guidelines aim to avoid actual or perceived conflicts of interest

Salaried Inspectors should not take any cases:

i. in the LPA area in which the salaried Inspector lives,
ii. where the Inspector is conducting, or reporting on, a development plan inquiry or Examination in Public
iii. if the Inspector has a spouse/partner working at the LPA.

Fee Paid/Consultant Inspectors should not take any cases:

i. in the LPA area in which the Inspector lives,
ii. where the Inspector is conducting, or reporting on, a development plan inquiry or Examination in Public,
iii. where the appellant is represented by another Consultant Inspector,
iv. in authorities where the Inspector conducts or has recently conducted work, either regularly representing clients or working for the authority, or if the Inspector has a spouse/partner working at the LPA.
v. involving clients for whom the Inspector has acted as a consultant.

Inspectors returning to the same site:

We do not believe that any fair-minded person would think there was a real possibility of an Inspector being biased against a proposal simply on the grounds that he or she had at some point in the past dealt with another proposal for development on the same site. We have therefore decided that there are no good reasons for precluding Inspectors from handling casework on sites where they have previously dealt with an appeal.

The Planning Inspectorate’s Welsh Language Scheme

What are the Inspectorate’s responsibilities as set out in their Welsh Language Scheme?

The Planning Inspectorate is committed to the Welsh Language Act 1993, and received approval of our Welsh Language Scheme on 12th October 1998.

Our Aim

Our Scheme sets out how the Planning Inspectorate aims to deliver an equally high standard of service to its customers in Welsh and English:

We reply to all correspondence in the language chosen by the correspondent; our target times for replies to letters in Welsh are exactly the same as for replying to letters in English.
A footer is included in the Inspectorate’s standard letter templates used in Wales, saying that the Inspectorate welcomes communications in Welsh and English.
Any callers to the Inspectorate’s general enquiry line in Wales are able to speak to a Welsh speaker if they so wish. If a caller to one of the Inspectorate’s direct lines speaks Welsh, but the person taking the call cannot speak Welsh, he or she will try to transfer the call to a suitable Welsh speaking colleague. If a Welsh speaker is not available, the caller will be given the choice of a Welsh speaker returning their call, or continuing the call in English. In the event of no one being available who can answer the query in full in Welsh, especially if it is a complex or specialised case, the caller will be given the choice of discussing the matter in English or sending the query to us in writing.
At the opening of all inquiries and hearings the Inspector asks whether anyone present would like to speak in Welsh.
The Inspectorate’s website for Wales is available in both Welsh and English language versions. The two sites are identical in design, content and functionality and in accordance with best practice are accessed through a single splash screen to give equal prominence to both versions.
We currently communicate with three local authorities, and one other organisation, through the medium of Welsh. The names of these authorities and of any other organisation and individuals that wish to correspond in Welsh are kept in a central Registry.
The Inspectorate has organised its administrative workload so that a fluent Welsh speaker deals with cases form the parts of Wales where Welsh is the first language of the majority of the local population.

The Scheme applies to the whole of the Planning Inspectorate in respect of its work in Wales. All of the work undertaken by the Inspectorate must respect the commitments detailed in the Scheme.

A full copy of our Welsh Language Scheme is available for you to view on the website.

If documents (such as letters from interested parties etc.) are submitted in Welsh, will they be translated?

All documents submitted to the Inspectorate in Welsh - that are not already accompanied by a translation - will be translated by our Translation Service Provider. Copies of translated text will then be placed on the file for the Inspector’s information.

Can I request copies of translated documents?

The copies of translations we hold on our appeal files are for office use only; however, if a request is made for copies of translations then a charge will be made for each document to recover the cost of translation and copying.

Requests should be made in writing to:
The Planning Inspectorate
Crown Buildings
Cathays Park
Cardiff
CF10 3N

Website Questions

Are appeal decisions published on the site?

Appeal decisions are not being published on the site but copies can be obtained by contacting us through the Decision page. Restriction appeal decisions can be viewed on the Access team's website.

Are Technical Advice Notes (TAN's) available from the Planning Inspectorate web site?

Technical Advice Notes (TAN’s) are produced by the National Assembly for Wales (NAW); please contact the Assembly if you have any queries regarding the TAN’s.

You can view the TAN’s on the Technical Advice Notes Page on the NAW website

Does The Planning Inspectorate publish the Statistical and Annual Reports on its web site?

Our latest Statistic reports and Annual reports are published for your viewing.

Business Area Questions

Adverts

Q. How long have we got to appeal?

A. 8 weeks from receipt of the LPA decision.

Q Do Councils need to send in questionnaires?

A. No, they are not required for Advertisement Appeals.

Q. Do the Inspectorate need 2 copies of the statement?

A. No, one copy should be sent to us and another direct to appellants.

Q. Do we follow the same rules and procedures as s78?

A. No.

Q. Is there a charge for appealing?

A. No.

Q. What are the target dates for a decision letter?

A. 15 weeks for written reps and hearings.

Q. What are the main differences between w/reps and hearing procedures?

A. With w/reps procedure, the decision is made following an exchange of written evidence from you and the LPA. With a hearing, you get the chance to see and speak to the Advert Appeal Officer, exchange views and discuss your appeal, however, you must be available to attend the hearing during the working week.

Q. Do site visits have to be unaccompanied?

A. Yes.

Q. Who do people contact for copies of decision letters?

A. Please contact the Registery section at:

The Planning Inspectorate
Crown Buildings
Cathays Park
Cardiff
CF10 3NQ

Telephone: 029 2082 1629
Fax: 029 2082 5150

Q. Is The Planning Inspectorate independent from the Council?

A. Yes.

Q. Do interested persons need to be informed about an appeal?

A. No, but LPAs may use their discretion if they feel they should advise interested parties.

Q. Will the interested persons be told when a site visit is due to take place?

A. No.

Corporate Planning

Q.Can you send me the following document(s) - Business and Corporate Plan, Annual Report and Accounts and the Statistical Report?

A. These documents are available on our web site at the Publications page.

Call-In Applications

Q. Will I be able to speak at the inquiry and at what point during the proceedings?

A. Yes, but at the Inspector's discretion. As the timetable for the proceedings will be set at the start of the inquiry (or at the pre-inquiry meeting, if there is to be one), you should attend at the start and let the Inspector know that you wish to speak.

Q. When will the Inspector's report be issued?

A. The Inspector's report will issued after the Assembly's decision has been made.

Q. Are interested persons consulted about the inquiry date?

A. We only consult the Applicants and the Local Planning Authority. But anyone who has written to us about the application will be told about the date of the inquiry.

Q. Requests for extension of time to submit late representations by interested persons

A. You should write to the Case Officer explaining your reasons fully and your request will be considered.

Q. Why was the application called in?

A.This is explained in the letter calling in the application.

Q. How long does it take to deal with a call-in (from the date of calling until the decision is issued)?

A. This depends on the complexity of the case. Inquiries are normally held within 22 weeks of the call-in letter. If the inquiry lasts less than eight days the report will be produced within seven week of the end of the inquiry. If the inquiry lasts longer than eight days the Inspectorate will negotiate a date with the Assembly for the completion of his/her report. The Assembly aim to issue their decision as soon as possible after that.

Q. Is NAW Circular 7/2003 available on the PINS web site?

A. Yes it can be found on our Planning page 952kb.

Costs

Q. Who can apply for costs?

A. The principal parties - the appellant, or the LPA. If they think the other party has acted unreasonably. Third parties (interested persons) may also apply. But you should first check the costs pamphlet to see in what circumstances it is possible to apply.

Q. How do I go about making a costs application?

A. It should be made verbally to an Inspector at the inquiry/hearing. In a written representations case (notably enforcement and lawful development certificate appeals - not planning appeals) it should, be made in writing to the Planning Inspectorate before the site inspection date. The decision letter on the costs application is normally issued with the appeal decision letter.

Q. Can I apply for costs in appeals proceeding by written representations?

A. Not for planning appeals. Yes, in the case of enforcement and lawful development certificate appeals and some of the more unusual types of appeal - detailed guidance is available in Welsh Office Circular 23/93.

Q. Can an application be made after an inquiry/hearing?

A. The National Assembly for Wales has discretion to entertain "late" costs applications but will do so only if good reason can be shown for not applying earlier. Applications should be made in writing to the Assembly's Planning Division. Further guidance is in the costs pamphlet

Q. Can costs be awarded when an appeal is withdrawn?

A. Yes, if an appeal is withdrawn after an inquiry or hearing has been arranged or if, in the case of enforcement and lawful development certificate appeals (regardless of type of procedure), it is withdrawn at any stage in the proceedings. Costs applications should be made in writing to the Assembly's Planning Division within 4 weeks of receiving the Inspectorate's confirmation of the withdrawal. The decision is taken on behalf of the National Assembly for Wales - not by an Inspector - after an exchange of written costs correspondence.

Q. Can costs be awarded if the Council withdraw an enforcement notice after an appeal is made?

A. Yes. Written costs applications should be made in writing to the Assembly's Planning Division within 4 weeks of receiving the Inspectorate's confirmation of the withdrawal. The decision is taken on behalf of the National Assembly for Wales - not by an Inspector - after an exchange of written costs correspondence.

Q. Can awards of costs be made to/against third parties (interested persons)?

A. Yes. However, awards are fairly rare and are made only on grounds of procedural misconduct. The costs pamphlet provides further information.

Q. Is an award of costs made on grounds of success in an appeal?

A. No. An award of costs is not automatically made to the winner against the loser in an appeal. Awards of costs are made only on grounds of unreasonable behaviour causing the claimant to incur unnecessary or wasted expense. Examples of unreasonable behaviour are given in the costs pamphlet.

Q. What costs can I claim?

A. An award of costs will be for the unnecessary expense incurred in the appeal proceedings. An award does not extend to claims for compensation for indirect losses such as those resulting from delay in obtaining planning permission.

Q. In the event of an award does a costs decision state the amount to be claimed?

A. No. The costs decision is only concerned with the principle of whether one party has acted unreasonably and caused the claimant unnecessary or wasted expense. The actual amount of the claim is for the parties to settle.

Q. A costs award has been made in my favour but the other party will not pay. What can I do?

A. Seek an independent assessment by the Supreme Court Costs Office. Guidance on how to apply should have been sent with the costs decision letter but a further copy can be sent upon request.

Q. Can a decision on costs be challenged in the Courts?

A. Yes, if a decision is legally defective or the requirements of natural justice have not been met. The procedure is to promptly apply (in any event within 3 months of the date of decision) to the High Court to have the decision judicially reviewed. Anyone considering such a course is advised to seek professional legal advice.

Q. Can you deal with a query about planning application fees?

A. No. This is a quite different matter from awards of appeal costs. The Assembly's Planning division deal with disputes about planning application fees.

Decison Letter Library

Q. Does the Planning Inspectorate (PINS) keep copies of Decision letters?

A.Yes, copies of Decision Letters remain available for 5 years after the date of the decision. Older Decision Letters are only available in hard copy. From 2006 most new Decision Letters became available in electronic format.

Hard copy Decision Letters: Letters in this format are currently available for appeals decided between October 2001 and October 2006. This hard copy collection will reduce year by year. By October 2011 the vast majority of the collection then current will be in electronic format and available from the Planning Portal (see below).

Electronic Decision Letters: Prior to 2006 Decision Letters were produced in hard copy only. During 2006 the transition from hard copy to electronic copy began. By 2007 most, if not all, new decisions will be available in electronic format only.
For those remaining hard copies of Decision Letters still available, or for electronic Decision Letters please contact :-
Pins Wales Decision Letter Library (Tel: 02920 821629)
Email: wales@planning-inspectorate.gsi.gov.uk

Q. How much do Decision letters cost?

A. All ad hoc requests for hard copies of Decision Letters are nominally priced at 10p per A4 sheet (plus postage and packing), but only if the total cost exceeds £15.00. Most requests for hard copies of Decision Letters are supplied free of charge, Multiple requests may incur a charge if in excess of approximately 40 Decision Letters are requested at any one time. This will also depend upon the size of the Decision Letters requested.
Electronic copies of Decision Letters are available free of charge.

Q. Do you have a copy of decision letter?

A. Decision Letters for appeals received before 1999 are stored off site and it may be a couple of days before contact can be made)

To obtain a copy please contact the Registery section at:

The Planning Inspectorate
Crown Buildings
Cathays Park
Cardiff
CF10 3NQ

Telephone: 029 2082 1629
Fax: 029 2082 5150

Q. Can you find a copy of a decision letter when I only have limited information i.e. site Address, Government Office reference, decision date, specific area etc?

A. We can search our database on what is supplied and get back to you shortly to let you know whether we have it in the library. If no evidence of an appeal with that information you may wish to contact the relevant Local Planning Authority.

Enforcement

Q. When should my appeal be sent in/received by?

A. The appeal must be received by PINS before the date specified for the enforcement notice to take effect (the effective date).

Q. How long does an Enforcement Appeal take?

A. Target dates for the completion of these appeals are 26 weeks for those going by Written Representation. 46 weeks for those going by hearing or local inquiry.

Human Resources

Q. Do you have any vacancies for Planning Inspectors?

A. All vacancies are added to our Inspector Vacancies page. We also have a Consultant Inspector Vacancies Page.

Q. Do you have any vacancies for Administrative staff ?

A. All our Administrative vacancies are placed on the vacancies page.

Complaints

Q. What are the Planning Inspectorate's complaints procedure?

A. All procedures are set out on the Dealing with Complaints page.

Compulsory Purchase Orders

Q. Who deals with Compulsory Purchase Orders ? (We receive a number of these calls because people are confused between CPO's and Purchase Notices)

A.In Wales - The Planning Inspectorate. If you require further information regarding Compulsory Purchase Orders and procedures, please contact 029 2082 3866, or e-mail wales@planning-inspectorate.gsi.gov.uk.

Registry

Q. Can you please send me a set of Appeal forms?

A. You must establish the type of appeal form that is required i.e. S78, Listed Building, Advertisement, and Enforcement. Then either take down name and address to send form yourself, or to pass on to the appropriate section. We also have forms available from our Forms page.

Q. How long does an appeal take to go through?

A. Our targets are 16 weeks for written representations, 22 weeks for Hearings and 30 weeks for Inquiries.

Q. Can you help me to complete my appeal form?

A. We will verify the type of appeal and forward to the relevant Case Officer.

Q. Does an appeal cost me anything?

A. No. Although the local planning authority may claim costs against you, if the appeal goes by Inquiry or Hearing. (Anything else refer to Costs Section.)

Q. Do you deal with Tree Preservation Orders?

A. Yes, but only in Wales.

Q. Where can I obtain Departmental priced publications?

A. These are available from :

Publications Sales Centre, Department of the Environment, Transport and the Regions, Unit 21, Goldthorpe Industrial Estate, Goldthorpe, Rotherham S63 9BL
(TEL 01709 891 318. FAX 01709881673)

Q. Can you please send me a copy of your booklet 'A Guide to Taking Part in Planning Appeals'?

A. We can forward you a copy, but bulk orders should be made to - DTLR Free Literature, PO Box 236, Weatherby, L23 7NB. Fax number 0870 1226 237

Statistics

Q. Can you please tell me where I can find statistics that will tell me about the number of appeals and other casework the Planning Inspectorate handles?

A. These statistics can be found on the Planning Inspectorate's statistics page.

Q. Can you please tell me what the Inspectorate's targets are for dealing with casework and whether it is meeting those targets?

A. The Inspectorate's targets can be found in Annex C and Annex D of its Annual report. Its current performance is set out in the "Planning Appeal Information" section of these Frequently Asked Questions.

Web Management Team

Please refer all Web Site queries to:

webteam@planning-inspectorate.gsi.gov.uk

Telephone: 0117 3728027

Q. When I try to download a PDF form, the form partly loads then my computer freezes.

A. Adobe Acrobat constantly change their PDF viewer (Acrobat Reader) and we recommend that the latest version should always downloaded in order to get the best out of our forms. Other reasons why there may be problems may be due to the length of the file size (sizes range from 10kb to 300kb) and could take between 5 - 60 seconds to download depending upon your connection speeds. We've also identified a "bug" in Acrobat Reader in that Double clicking on a PDF form link will cause your computer to crash, but these bugs should be fixed in later versions of Acrobat Reader.

Q. I downloaded the appeal forms via Acrobat, but I could not edit many of the fields. The information was retained in a "hidden form" but would not print or save elsewhere. I could not follow the complex technical instructions in the Acrobat help file.

A. Our online forms are designed for print. We are unable to receive appeal forms via the Internet, but the user should have the ability to save the form via the Save As icon on the top left hand side. Because the form isn't dynamic, it cannot adjust to the user's requirements (i.e. a name which doesn't fit onto a line). When information is typed in which cannot accommodate the line width it becomes hidden (because it cannot expand), but the information is still there in save format. The Planning Inspectorate recommends using the allocated lines to type out further information. We are currently reviewing the usability of our forms and hopefully we will accommodate all users' requirements.

Q. I had a problem navigating through forms made available via your website.

A. All forms made available on our web site are now in alphabetical order for ease of finding the form you require.

Q. I cannot download questionnaires because of our firewall. I right mouse click and save in Adobe to access them.

A. Firewalls (a high security "virtual" wall which blocks out website information which it deems harmful to the computer) and Javascript (a computer language) can effect the way people view content on our website. When people are accessing a form on our website, it automatically"downloads" on their computer. This "downloading" effect may be not possible on computers which have limited access or companies who are security conscious Since this is an inbuilt aspect of our forms, I would suggest users download forms from a low-security machine or ask for the form to be emailed to them.

Q. The Listed Building and Conservation Area Consent appeal forms are problematic, in that they are difficult to download and appear to have a fault in them.

A. Portable Document Format (PDF) forms are very stable. Font type, colours and page layout are static and do not change when viewed on other computers/systems. Faults can occur when downloading, but that is due to the user's Internet connection. Faults within the form, maybe not be able to select certain parts of the site etc., Some parts such as "Date and Signature" are not editable since we want the user to print the form and write their own signature.(Unable to accept web forms/signatures via e-mail at present). We have made steps to make the forms on the website more user friendly. The colour of the form has been changed to a block (so that users do not waste print ink) and the website address has been incorporated to promote web awareness.

Q. It is almost impossible to properly type over on many of the PDF downloadable appeal forms. Some boxes can be completed, others cannot.

A. Our online forms are designed for print. We are unable to receive appeal forms via the Internet, but the user should have the ability to save the form via the Save As icon on the top left hand side. Because the form isn't dynamic, it cannot adjust to the user's requirements (i.e. a name which doesn't fit onto a line). When information is typed in which cannot accommodate the line width it becomes hidden (because it cannot expand), but the information is still there in save format.
I'd recommend using the allocated lines to type out further information. We are currently reviewing the usability of our forms and hopefully we will accommodate all users' requirements.

Q. Lack of clarity about some links on the website.

A. The page is currently being redesigned, so that when a user accesses any page on the site they should have the ability to go back to the page section. See the "About Us" or "Working for the Planning Inspectorate", links are easy to follow and navigation is more clear. Many external links to other web sites have some text which explains where the user will be going, we are currently contacting all companies who have a link on our site for further descriptions.

Q. A link on the website is not working.

A. Please contact our Webteam who will be happy to respond to any queries.

Any further amendments to the F A Q can be passed on to:

The Planning Inspectorate
Customer Support Unit
Room 3/15 Eagle Wing
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN

Telephone: 0117 372 6372
Fax: 0117 372 8782
E-mail: enquiries@planning-inspectorate.gsi.gov.uk

How to view PDF documents

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