Guide to taking part in enforcement appeals

Complaints

If you have any complaints or questions about the decision, or the way we have handled the appeal, please write to our Complaints Officer:

The Complaints Officer
The Planning Inspectorate
Crown Buildings
Cathays Park
Cardiff
CF10 3NQ

Phone: 029 2082 3889
Fax: 029 2082 5150
E-mail: complaints@pins.gsi.gov.uk

We will investigate your complaint and you can expect a full reply within three weeks. However, we cannot reconsider an appeal if the Inspector has already given a decision on it unless you successfully challenge the Inspector’s decision in the High Court. (see next section).

The Welsh Administration Ombudsman

If you think that we haven’t treated you fairly, you can ask the Ombudsman to investigate. The Ombudsman has no power to question the merits of your appeal or to alter the decision. He or she is only concerned with the way we deal with and administer appeals. The Ombudsman will usually expect you to have made a complaint to us first before he or she investigates your case. The Welsh Administration Ombudsman may be contacted at:

Fifth Floor
Capital Tower
Greyfriars Road
Cardiff
CF10 3AG

Enquiry line: 0845 601 0987
Fax: 029 2022 6909

The Local Government Ombudsman

If you have a complaint about the way the LPA dealt with your planning application, you can, in some cases, ask the Local Government Ombudsman to investigate. However, the Local Government Ombudsman cannot investigate a complaint about a planning decision just because you and the LPA do not agree about it and the Ombudsman has no power to alter the decision. You can get a booklet explaining how to make a complaint by writing to the appropriate Local Government Ombudsman’s office at:

Derwen House
Court Road
Bridgend
CF31 1BN

Phone: 01656 661325

Administrative Justice & Tribunals Council

If you feel that there was something wrong with the basic procedure we used for your appeal, you can complain to Administrative Justice & Tribunals Council at:

Administrative Justice & Tribunals Council
81 Chancery Lane
London
WC2A 1BQ.

The council will take up your complaint if they think it concerns them. Like the Ombudsman, they are not concerned with the merits of your appeal and have no power to alter the decision.

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