Welsh language scheme

6 Implementing and Monitoring

6.1 The Full Approval of the Planning Inspectorate

The Chief Planning Inspector and the Directors of the Inspectorate are fully aware of the requirements of this scheme and will ensure that these requirements are reflected in the provision of services to the public by the Inspectorate and others acting on our behalf.

We will monitor our performance in meeting the commitments made in this scheme. Each year, or more frequently if need be, the Director responsible for work in Wales will report to the Inspectorate's Management Board about progress on the Welsh Language Scheme. The report will also go to the Welsh Language Board. If any commitments have not been met, the report will explain why and will say what action we propose to take. We will include a summary of the report in the Inspectorate's Annual Report and Accounts. (Target date: 1999 reports)

The Inspectorate ensures that all correspondence, enquiries and responses are recorded for service level monitoring. Complaints, both written and oral, from members of the public resulting from failure to comply with the scheme commitments will form an important part of the monitoring process. Other elements in the monitoring will be:

• The extent to which new administrative systems and supporting documentation have been made available bilingually (Target date: December 1998).



• The proportions of English language and Welsh language correspondence answered within the target deadline (Target date: December 1998).



• The use of interpretation at inquiries, hearings and site visits.



• The proportion of forms produced bilingually and the reasons for others not being bilingual (Target date: December 1998).



• The number of decision letters issued bilingually (Target date: December 1998).



• To test how well the Inspectorate is encouraging and facilitating the use of Welsh by other parties (Target date: a year after scheme approved).



• To test how the implementation of staffing and recruitment measures are working (Target date: a year after scheme approved).



• To measure our performance against the timetable in the scheme. (Target date: a year after scheme approved).

When the Inspectorate holds any satisfaction surveys about the quality of services provided we will include the public in Wales who will be invited to comment on the quality of Welsh language services (Target date: next customer satisfaction survey).

The Chief Planning Inspector and the Director responsible for the work in Wales, will ensure that all employees are made aware of the requirements of this scheme. Written instructions, guidance and other communications will be issued to employees of the requirements of the scheme. (Target date: on implementation of the scheme)

The Inspectorate will operate a continuous review of all material published, the arrangements for training in the Welsh language, the maintenance of lists of Welsh speaking employees and facilities in general for dealing with the Welsh speaking public.

The Inspectorate will also monitor the development of its Information Strategy review to ensure the requirements of the scheme are included in any new initiatives. (Current practice)

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