Demonstrates integrity, honesty, fairness and openness
Establishes and maintains a visible, respectable and approachable profile
Demonstrates authority and self-confidence appropriately
Possesses a calm, flexible approach and deals effectively with sudden unexpected events
Takes control of a situation when appropriate
Organises and manages people appropriately in inquiry, hearing and site visit situations
Treats all colleagues, customers and contacts with courtesy and respect
Demonstrates awareness of and commitment to the Inspectorate's equality statement in day-to-day dealings with all colleagues, customers and contacts

B. Decision Making and Judgement

Demonstrates analytical and logical thought processes
Analyses conflicting information and makes balanced, logical and timely decisions/recommendations
Anticipates and resolves problems
Exercises sound judgement in all decision-making
Gathers adequate and appropriate information to inform decisions
Acts decisively, having assessed the situation, context and potential outcomes

C. Expertise and Professional Competence

Applies professional knowledge effectively to all activities
Refers professional or specialist issues to others when necessary
Maintains professional competence by keeping abreast of promulgated guidance, advice and technical developments
Understands the national policy and legislative framework underpinning casework
Where necessary, undertakes research on areas of specialist knowledge

Shows a willingness to learn new skills and different ways of working
Responds positively to constructive feedback and welcomes opportunities to develop personal qualities
Recognises and copes with stress
Takes an active interest in own professional and personal development
Well-organised with an ability to prioritise work and manage time efficiently
Accepts responsibility for decisions and actions taken
Self-reliant and willing to work alone in a variety of often isolated environments
Able to deal with the physical demands of site visits and inquiry/hearing environments

Keeps up to date with procedures and other changes which affect own area of work
Understands the purpose of targets and contribution field Inspectors need to make towards their achievement
Understands own contribution to the Inspectorate's Vision and Objectives
Understands the business planning process and contributes where appropriate
Seeks to contribute to improving efficiency and value for money
Operates an efficient and secure file management system
Provides an active and constructive input to the headquarters organisation and at group and sub-group meetings/seminars