Target Set & Result Achieved		96-97	97-98	98-99	99-00	00-01
Efficiency
(E+W) Generate percentage efficiency imp in running costs compared to the previous year	Target Outturn	3% achieved	3% achieved	3% achieved	3% []	3%
Throughput
England (a) 80% of planning appeals by written reps to be decided in (weeks)	Target Outturn	22 25	20 21	18 17	18 18	17
(b) 80% of planning appeals by hearings to be decided in (weeks)	Target Outturn	43 47	33 40	24 27	24 22	23
(c) 80% of planning appeals by inquiries to be decided in (weeks)	Target Outturn	51 56	44 52	36 41	36 34	33
Wales (a) 80% of planning appeals by written reps to be decided in (weeks)	Target Outturn	17 16	17 16	17 16	17 16	17
(b) 80% of planning appeals by hearings to be decided in (weeks)	Target Outturn	22 29	22 24	22 24	22 22	22
(c) 80% of planning appeals by inquiries to be decided in (weeks)	Target Outturn	30 42	30 32	30 30	30 33	30
England and Wales (a) provide an Inspector for development plan inquiries in x% of cases on the date requested, provided the objection period has ended and at least 6 months notice has been given	Target Outturn	80% achieved	80% achieved	80% Eng 97% Wls 100%	80% Eng 100% Wls 100%	90%
(b) deliver x% of Inspectors' reports to local authorities by the timescales agreed in the service agreements	Target Outturn	90% achieved	90% not achieved	90% Eng 96% Wls 100%	90% Eng 100% Wls 100%	90%
Quality
(E+W) To satisfy the Advisory Panel on Standards, and thus the Secretary of State and the National Assembly for Wales, annually and following rigorous monitoring, that the quality of the Inspectorate's work is being maintained at a high standard, with x% of its casework free from justified complaint.	Target Outturn	99% achieved	99% achieved	99% achieved	99% []	99%
Other
(E+W) Complete a customer survey	Target Outturn	not set	Survey the quality of Inspectors' reasoning in decision letters achieved	Survey public satisfaction of handling of planning appeals by written represents achieved	To carry out a customer survey of satisfaction with the inquiry and hearing process for dealing with planning, appeals including the quality of Inspectors' reasoning in reaching a rec or decision achieved	[To carry out a customer satisfaction survey with the Inspectorate's performance with handling development plan inquiries and publish findings before the financial year and act upon the results]
To respond in Welsh to all enquiries, written or oral, made in Welsh within the same timescales as allowed for responding to enquiries generally	Target Outturn	100% achieved	100% achieved	100% achieved	Not set	Not set