(Official Record column 644W; 28 March 2001)
Timeliness	a)	-80% of all planning appeals decided by written representations to be determined in 16 weeks.
	b)	-80% of all planning appeals decided by hearings to be determined in 22 weeks.
	c)	-80% of all planning appeals decided by inquiries to be determined in 30 weeks.
	d)	-To provide an Inspector for development plan inquiries in at least 90% of cases on the date requested by the local authority, provided that the objection period has ended and at least 6 months' notice has been given.
	e)	-To deliver 90% of Inspectors' reports on development plan inquiries to local authorities according to timescales agreed under service agreements.
Efficiency	-To generate a 3% improvement in the use of running costs compared with 2000 -2001.
Quality	-To satisfy the Advisory Panel on Standards, and thus the Secretary of State and the National Assembly for Wales, annually and following rigorous monitoring, that the quality of all the Inspectorate's work is being maintained at a high standard, with 99% of its casework free from justified complaint.
Information	-To survey customer satisfaction with the Inspectorate's performance in handling rights of way cases and to act upon the results.