Business and Corporate Plan 2003-2004
Annex B
Key Performance Targets 2003-2004 England
Timeliness
a) 80% of all planning appeals decided by written
representations to be determined in 16 weeks.
b) 80% of all planning appeals decided by hearings and
inquiries to be determined in 30 weeks.
c) 80% of all enforcement appeals to be decided
by written representation to be determined in
32 weeks.
d) 80% of all enforcement appeals to be decided by
hearings to be determined in 33 weeks.
e) 80% of all enforcement appeals to be decided by
inquiries to be determined in 43 weeks.
f) To process 80% of all called-in and recovered
appeal cases within 7 weeks from the close of the
inquiry to delivery of the Inspector’s report to the
Secretary of State.
g) To provide an Inspector for development plan
inquiries in at least 90% of cases on the date
requested by the local authority, provided that the
objection period has ended and at least 6 months’
notice has been given.
h) To deliver 90% of Inspectors’ reports on
development plan inquiries to local authorities
according to timescales agreed under service
agreements.
Quality
To satisfy the Advisory Panel on Standards, and thus the
Secretary of State and the Welsh Assembly
Government, annually and following rigorous monitoring,
that the quality of all the Inspectorate’s work is being
maintained at a high standard, with 99% of its casework
free from justified complaint.
Information
To survey customer satisfaction with the Inspectorate’s
performance and to act upon the results
