The Planning Inspectorate’s customer satisfaction survey work originally involved annual customer satisfaction surveys, each year covering a separate area of the Inspectorate's business such as planning appeals, development plan inquiries and rights of way orders. From 2002 on, the Inspectorate has commissioned a series of customer satisfaction surveys which cover most aspects of the Inspectorate’s business, tracking both satisfaction levels and the progress made by the Inspectorate in acting upon the survey results, 2009 is the first year that Wales has been covered separately. The findings of the 2009 survey are available via the link shown below.

Customer Satisfaction Survey Report 2009 945kb