The Planning Inspectorate’s customer satisfaction survey work originally involved annual customer satisfaction surveys, each year covering a separate area of the Inspectorate's business such as planning appeals, development plan inquiries and rights of way orders. From 2002 on, the Inspectorate has commissioned a series of customer satisfaction surveys which cover most aspects of the Inspectorate’s business, tracking both satisfaction levels and the progress made by the Inspectorate in acting upon the survey results. The findings of the surveys to date are available via the links shown below.

Customer Satisfaction Survey Report 2007 389kb

Customer Satisfaction Survey Report 2006

Customer Satisfaction Survey Report 2005

Customer Satisfaction Survey Report 2004

Customer Satisfaction Survey Report 2003-2004

Customer Satisfaction Survey Report 2002-2003