1. To open all hearings within 20 weeks of the start date of the case.
2. To issue 80% of decisions within 10 weeks of the close of the hearing.
3. To open all inquiries within 20 weeks of the start date of the case.
4. To issue 80% of decisions within 10 weeks of the close of the inquiry.

Planning appeals and called in planning applications decided by the Secretary of State

5. To open 80% of inquiries and hearings within 22 weeks of the start date of the case.
6. Jointly with PCCD/Ministers, to issue all decisions in accordance with statutory
timetables.

Planning and enforcement appeals decided by Inspectors by the written representations method

7. Planning appeals: By the end of 2007/08 to determine 50% of planning appeals decided by written representations within 16 weeks of the start date of the case.
8. Enforcement appeals: 80% of enforcement appeals decided by written representations to be determined within 32 weeks of the start date of the case.

Planning and enforcement appeals decided by Inspectors by the hearing method

9. Planning appeals: By the end of 2007/08 to determine 50% of planning appeals decided by hearing within 30 weeks of the start date of the case.
10. Enforcement appeals: 80% of enforcement appeals decided by hearing to be
determined within 33 weeks of the start date of the case.

Planning and enforcement appeals decided by Inspectors by the inquiry method

11. Planning appeals: By the end of 2007/08 to determine 50% of planning appeals decided by inquiry within 30 weeks of the start date of the case.
12. Enforcement appeals: 80% of enforcement appeals decided by inquiry to be determined within 43 weeks of the start date of the case.

Development Plans

13. To complete examinations into Development Plan Documents in accordance with the timescales set out in the detailed service level agreements.

Quality

14. To satisfy the Advisory Panel on Standards, and thus the Secretary of State and the Welsh Assembly Government, annually and following rigorous monitoring, that the quality of the Inspectorate’s work is being maintained at a high standard, with 99% of its casework free from justified complaint.

Information

15. To survey customer satisfaction with the Inspectorate’s performance and to act upon the results