Key Performance Targets 2009/10 - England
Departmental Strategic Objectives for Planning Appeals and Called In Planning Applications
- To determine 80% of householder appeals within eight weeks of the Start date
- To issue the decision / report on planning casework with a bespoke timetable, in accordance with that timetable in all cases
- To issue the decision / report on 80% of remaining planning appeals within six months of the Start date
Other Key Targets
Planning appeals and called-in planning applications decided by the Secretary of State
- To open 80% of inquiries and hearings within 22 weeks of the Start date of the case.
Development plans
- To issue Inspectors’ reports (for fact check) on examinations into development plan documents in accordance with the timescales set out in the detailed Service Level Agreements.
Quality (Jointly with Wales)
- To satisfy the Advisory Panel on Standards, and thus the Secretary of State and the Welsh Assembly Government, annually and following rigorous monitoring, that the quality of Inspectors’ work is being maintained at a high standard, with 99% of Inspectors’ decisions free from justified complaint.
- To satisfy the Advisory Panel on Standards, and thus the Secretary of State and the Welsh Assembly Government, annually and following rigorous monitoring, that the quality of the Inspectorate’s administrative procedures is being maintained at a high standard with 90% of casework free from justified complaint.
Customer Satisfaction (Jointly with Wales)
- To survey customer satisfaction with the Inspectorate’s performance and to act upon the results.
